Terms and warranty policy
Last updated 2026-08-03. Placing an order means you have read and accepted this page. A Traditional Chinese version is at /terms; where the two differ, the Chinese text governs.
First-login problems are covered unconditionally. Problems that appear after you have used the account are covered on a price-banded scale. Store credit can be spent here but can never be withdrawn or turned into cash. Digital goods have no cooling-off period.
1. What you are buying
- These are digital account assets. Delivery completes the service, so there is no seven-day cooling-off period.
- Trading accounts breaches the terms of service of Meta and similar platforms, and those platforms may disable the accounts involved. That risk sits with the buyer. Price it into your costs before you buy.
- We do not give legal advice. How account trading is treated varies by jurisdiction.
2. What the warranty covers
First login — covered unconditionally on every item
These are always handled, by replacement or refund, regardless of price or item type:
- Wrong password, or a 2FA secret that does not work (after ruling out device clock drift)
- A suspension dated before the delivery date, i.e. already disabled when we sent it
- An ID upload demanded on the very first login
- Credential fields that do not match the listing
Problems that appear after you have logged in
Two limits apply and the shorter one wins. Read the price band as a ceiling, not a promise:
| Limit | Value |
|---|---|
| Price ceiling — under 20 USDT | First login only |
| Price ceiling — 20–60 USDT | Up to 24 hours |
| Price ceiling — over 60 USDT | Up to 72 hours |
| Batch ceiling | Half of the after-sales window on that batch |
| The batch itself carries no after-sales | No warranty on that item |
In practice most items land on the batch ceiling, not the price ceiling — a large share of the catalogue currently shows 1 hour. The figure printed on each item page is the one that governs, and it is always the shorter of the two. The gap between our window and the batch's own is the time we need to handle your case.
The clock starts at delivery, not when you open the order.
Unused is a precondition.The warranty covers "it was broken when it arrived", not "it broke after a while". Once you start using the account — logging in and operating it, binding anything, running ads, changing details — there is no way to separate a defect from something the use caused, and those cases fall outside the warranty. The rest of the trade draws the same line.
Not covered
- Suspension after you have logged in and used the account
- Anything that happens after you change the password, email or name
- Problems after logging into several accounts from one IP or one environment
- Reports filed after the window has closed
3. How to raise a claim
- Tickets only, not direct messages. A DM leaves no record and no timestamp, which hurts both sides.
- Include the order id and full screenshots showing the address bar and the error message.
- Items over 60 USDT need an unedited screen recording, from opening the browser to the problem appearing.
- Support hours: 10:00–24:00 Taipei time.
- SMS verification is sold only between 12:00 and 24:00 Taipei time, because you have to be online to trigger the message.
4. Remedies
Once a problem is confirmed, in this order:
- Replacement of the same specification (default)
- Equivalent store credit — spendable on anything here, not withdrawable and not refundable to cash
- If you paid by card and insist on a refund to the original method, contact support; timing follows the payment provider
5. Wallet and withdrawals
| Balance | Spendable | Withdrawable |
|---|---|---|
| USDT deposit | Yes | Yes — to the original sending address only |
| Commission | Yes | Yes — any address |
| Store credit | Yes | Never |
- Spending order: store credit, then commission, then USDT deposits.
- Refunds always go back to the original sending address. We cannot send them elsewhere, so deposit from your own wallet rather than straight from an exchange — an exchange withdrawal address is a shared hot wallet, and a refund to it will not reach you.
- Minimum withdrawal 20 USDT, fee 5 USDT (adjusted for network conditions; the figure shown when you submit governs), daily cap 500 USDT.
- Review takes 7 business days, and the amount is locked the moment you submit; locked funds cannot be spent.
- Your first commission withdrawal requires at least one completed order. Refunds of unspent deposits do not — they go back to the address they came from, so there is nothing to gate.
6. Referral commission
- 10% of what the person you referred actually pays, for the life of the account.
- Binding happens on their first click of your link and cannot be changed afterwards.
- Commission vests only after that order's warranty window closes without a refund; before that it shows as pending. Items sold with no warranty generate no commission at all.
- A refunded order cancels the matching commission.
- No commission is paid, and anything already paid is clawed back, for: self-referral, circular referral, a referrer and referee sharing a deposit address, a withdrawal address equal to the referee's deposit address, or a shared card fingerprint.
7. Delivery
- Auto-delivered items arrive as soon as payment confirms. Credentials are not stored in our database; they are fetched live each time you view them, so you can view them again. That depends on that record still existing and we cannot guarantee for how long, so save your own copy the moment you receive them. Credentials stop being available once an order is refunded or cancelled. Manually fulfilled items work differently — what the order page shows is the delivery.
- Some items (Pages) are fulfilled by hand and need details from you first, such as a personal account link or a BM id. Fulfilment hours are 10:00–01:00, slower on Sundays.
- Every credential view records the time, IP and count, as delivery evidence and to detect account takeover.
8. Rights we reserve
- We may suspend accounts that clearly abuse the warranty, refund at volume, or operate here through automation.
- Prices move; the price shown when you order governs.
- If these terms change, the last-updated date on this page governs.
9. Privacy
We keep your Telegram id or email, your wallet balance and ledger, your order history, and the delivery audit log. We do not keep your real name, government id, address, phone number or company details.