Refund and returns policy

Last updated 2026-08-03.

1. Why there is no 7-day cooling-off period

We sell digital account credentials — delivered instantly and consumed on delivery, so the statutory cooling-off period does not apply.

Checkout therefore requires an explicit tick-box confirming you have read this page, and the timestamp is recorded with the order.

2. When you get a full refund

• Wrong password or invalid 2FA key, and we cannot source a replacement
• The account was already disabled before we shipped it
• First login immediately demands ID verification
• The credential fields do not match the product description
• We cannot deliver after payment — refunded automatically, no request needed

3. Replacement before refund

Confirmed issues are handled in this order: replacement, then store credit, then a refund to the original payment method.

Store credit can only be spent on this site. It cannot be withdrawn or converted to cash.

4. Not covered

• Disabled after you started using it
• Problems after you changed the password, email or name
• Problems after logging several accounts in from the same environment
• Reported after the warranty window closed

Warranty length depends on price band — see the Terms.

5. How to request, and how long it takes

1. Sign in, open your account page, find the order and click Report a problem, then upload screenshots (address bar and full error message must be visible). The page shows how long you have left; we cannot accept late claims.
2. Items over 60 USDT require an unedited screen recording.
3. We respond within 2 business days.
4. Card refunds take about 7–14 business days. Store credit is instant. USDT refunds go back to the original deposit address after a 7-business-day review.

6. Contact us

Terms and warranty policy →